1. Hawaii Vacations is the largest activity provider in Hawaii so our buying power enables us to pass on volume discounts to our clients for the most popular activities. Hawaii Vacations has been in business for 20 years and we represent over 400 activity providers so we are able to offer you the best rates. Our reservation services are complimentary.

Q. How far in advance of my arrival do I need to make activity reservations?

1. We suggest securing space on activities as soon as you’ve chosen your vacation dates. Remember, reservations may be canceled or re-scheduled outside of 24 hours from the activity date so you don’t want to miss out on the most popular activities which sell out during peak seasons.
   
   Should you choose to wait until you've reached the islands, simply visit one of Hawaii Vacations's 23 convenient office locations and speak with one of our Activity Agents in person.
   
   

Q. How do I make reservations online?

1. When you find an activity you'd like to book, enter in the date you'd like to go, the number of participants, then press ADD TO CART. You should see the activity you just selected in your ITINERARY. If there are children in your group, you may need to "continue shopping" and enter in the number of children separately (you do NOT need to fill in the date field again). Continue in this manner until you have selected all the activities you'd like to book. When you're ready, then press "Check Out", and follow the instructions. Our order form is fully secure, with credit card numbers encrypted for your safety.
   
   When your order is sent, it is reviewed by one of our Activities Agents prior to processing, and then confirmed with you either via phone or email. YOUR CARD WILL NOT BE CHARGED IF: a) your chosen activity is not available on the requested date/time, or b) the price of the activity is different from what appears on your order.
   
   All Big Island Vacations reservations are computerized for accuracy and for your convenience. Once your activity itinerary is confirmed, we will secure your reservations with the credit card number you provided. Nothing will be charged to your card at this time and should you need to cancel or re-schedule your activities, 24 hour notice before the start of the activity is required by all activity providers.
   
   

Q. How do I cancel/reschedule a reservation?

1. Should you need to cancel or re-schedule an activity, a minimum 24 hour notice before the start of that activity is required by all activity providers. It is best to phone our office to make these changes.
   

Q. If the weather is bad and our activity is canceled, do I get a full refund?

1. Yes. If Mother Nature isn’t cooperating and your activity is canceled by the activity provider, Big Island Vacations will refund your activity in full upon receipt of your canceled tickets.

Q. What other services does Hawaii Vacations provide?

1. Your Hawaii Vacations representative is your personal concierge while you are in Hawaii. We can assist you with any airline, room and car package reservations, golf tee times, dinner reservations, wedding coordinator services, babysitting services, massage therapy, transportation and flower lei greetings to name a few.

Q. Does Hawaii Vacations offer other tours and attractions not listed on this web site?

1. Absolutely! We offer over 400 activity providers throughout the state and we’d love to list them all, however, our web site represents some of the most popular activities at the best value! Please ask us about anything you don’t see listed and we will be happy to assist you.

Q. What are Hawaii Vacations’s Hours of Operation?

1. Our reservations office is open 365 days a year from 7:00 AM until 9:00 PM, Pacific Standard Time. We look forward to hearing from you!! You can call us Toll Free (U.S. and Canada) at 1-800-661-7940, or simply email us and an agent will get back to you shortly.